7 hard skills or competencies (industry competencies) for Business Application Delivery Manager
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Cites examples of testing techniques used to ensure the efficiency and reliability of software products.
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Level 2 Behaviors
(Light Experience)
Assists in performing software testing to identify code errors, bugs, and inconsistencies.
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Level 3 Behaviors
(Moderate Experience)
Implements new and updated software engineering processes that adhere to regulatory standards.
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Level 4 Behaviors
(Extensive Experience)
Develops software verification plans to ensure intuitive and robust product features.
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Level 5 Behaviors
(Mastery)
Conceptualizes new software testing methods to deliver high-quality products that meet organizational objectives.
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Skill definition-Creating and deploying application software and providing necessary maintenance and upgrades to ensure competitiveness.
Level 1 Behaviors
(General Familiarity)
Cites the established processes used to develop and maintain codebases.
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Level 2 Behaviors
(Light Experience)
Complies with established guidelines when writing, testing, and debugging codes.
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Level 3 Behaviors
(Moderate Experience)
Delegates coding, testing, debugging, and analytics tasks to ensure the timely development of applications.
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Level 4 Behaviors
(Extensive Experience)
Defines and outlines our organization's current application software strategies to relevant departments.
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Level 5 Behaviors
(Mastery)
Establishes standards and procedures when designing, building, testing, and updating applications.
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2 general skills or competencies (Job family competencies) for Business Application Delivery Manager
Skill definition-Managing software development projects by using a set of Agile methodologies, disciplines, practices, and techniques.
Level 1 Behaviors
(General Familiarity)
Compares the difference between the Waterfall and Agile development methodologies.
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Level 2 Behaviors
(Light Experience)
Documents user stories to identify development priorities when using the Agile development model.
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Level 3 Behaviors
(Moderate Experience)
Tests product performance using tailored Agile development methodologies.
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Level 4 Behaviors
(Extensive Experience)
Leverages Agile methodologies to optimize product and software development processes.
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Level 5 Behaviors
(Mastery)
Champions the adoption of Agile best practices to deliver new and enhanced applications.
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Skill definition-Insight into the application of this set of best practices for delivering and managing efficient IT support services.
Level 1 Behaviors
(General Familiarity)
Describes the ITIL principles in providing effective helpdesk support.
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Level 2 Behaviors
(Light Experience)
Conducts post-event analysis using the ITIL problem management process to prevent further occurrences.
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Level 3 Behaviors
(Moderate Experience)
Makes platform decisions to align with ITIL best practices and governance.
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Level 4 Behaviors
(Extensive Experience)
Delivers structured operations to perform in accordance with ITIL concepts and best practices.
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Level 5 Behaviors
(Mastery)
Conceptualizes the configuration management processes to meet ITIL’s objectives.
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14 soft skills or competencies (core competencies) for Business Application Delivery Manager
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Describes the procedures for capital and expense allocation and budgeting.
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Level 2 Behaviors
(Light Experience)
Gathers data from financial statements to help create budget plans and improve budgeting strategies.
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Level 3 Behaviors
(Moderate Experience)
Implements strategic operational efficiencies and techniques for conducting successful budgeting.
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Level 4 Behaviors
(Extensive Experience)
Evaluates past decisions on budgetary considerations to improve the budgeting process.
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Level 5 Behaviors
(Mastery)
Develops financial models to support the strategic improvement of our budgeting processes.
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Skill definition-Planning, scheduling, coordinating and allocating people, money, and technology to achieve the greatest organizational value.
Level 1 Behaviors
(General Familiarity)
Explains the purposes and importance of resource management.
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Level 2 Behaviors
(Light Experience)
Develops resource requirements and recommendations based upon analysis and presents to leadership for final decisions.
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Level 3 Behaviors
(Moderate Experience)
Effectively deals with resource shortage and oversupply issues.
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Level 4 Behaviors
(Extensive Experience)
Ensures integrity and availability of all technology resources through adherence to change control and configuration management processes and procedures.
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Level 5 Behaviors
(Mastery)
Develops and updates the resource management metrics and KPIs to track and improve performance.
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Summary of Business Application Delivery Manager skills and competencies
There are 7 hard skills for Business Application Delivery Manager, Software Engineering, Application Development, Mobile Application QA, etc.
2 general skills for Business Application Delivery Manager, Agile Development, Information Technology Infrastructure Library (ITIL).
14 soft skills for Business Application Delivery Manager, Budgeting, Resource Management, Planning and Organizing, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Business Application Delivery Manager, he or she needs to be skilled in Budgeting, be skilled in Resource Management, and be skilled in Planning and Organizing.